Weekly digest
The r/Polycam community is experiencing significant friction around billing practices and account management. Two critical issues dominate: aggressive trial-to-paid conversion tactics resulting in unexpected $400 charges with inflexible refund policies, and a troubling pattern where long-term Pro subscribers are being downgraded to basic accounts with persistent upgrade prompts.
User reports being charged $400 after a trial period expired, claiming the company is deliberately banking on users forgetting to cancel. Despite immediate contact and polite inquiry, the company refused refund citing policy. The post highlights predatory subscription practices and lack of customer service empathy.
Long-term Pro subscriber experiencing account downgrade to basic tier with persistent upgrade prompts and no restore purchases option. User questions why the company isn't honoring legacy customers and suggests potential App Store guideline violations.
Newcomer seeking technical guidance on using DJI Mavic 2 drone to create 3D models of natural terrain for gaming and civil engineering applications. Represents legitimate user inquiry about workflow optimization.
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