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A user in the Polycam community encounters a technical limitation preventing scan reprocessing for quality improvements. The core frustration stems from a format incompatibility issue: scans are exported in HEIF format, but the platform doesn't support HEIF file re-uploads, creating a circular workflow problem that appears to lack an obvious solution.
User seeks clarification on whether Polycam offers scan reprocessing capabilities to enhance quality. They've discovered a frustrating technical barrier: downloaded scans come in HEIF format, which the platform refuses to accept for re-upload, suggesting either a missing feature or undocumented workflow limitation.
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